Legal
Terms & Conditions
Please read these terms carefully before using our services. By accessing or using the Outlook Edu Services website, you agree to be bound by these terms.
Important Notice
Outlook Edu Services is a private visa consultancy and educational advisory firm. We are NOT a government body and do NOT guarantee visa approval. Final visa decisions rest solely with the respective embassies, consulates, and immigration authorities. Fees charged are for professional consultancy services rendered, not for visa approval outcomes.
Section 1
Acceptance of Terms
By accessing, browsing, or using the website located at outlookeduservices.com ("Website") or any services offered by Outlook Edu Services ("OES," "we," "us," or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms").
If you do not agree with any part of these Terms, you must immediately discontinue use of our Website and Services. Your continued use of the Website or Services constitutes your acceptance of these Terms as amended from time to time.
These Terms constitute a legally binding agreement between you and Outlook Edu Services, enforceable under the Indian Contract Act, 1872 and applicable laws of India.
Section 2
Definitions
For the purposes of these Terms:
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"Service(s)" means The visa consultancy, educational advisory, course counseling, consultation booking, and related services provided by OES through the Website or in person.
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"User / You / Client" means Any individual, entity, or representative who accesses, browses, or uses the Website or Services.
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"Website" means The website located at outlookeduservices.com, including all pages, sub-pages, and content therein.
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"Content" means All text, images, graphics, videos, data, software, and other materials published on or through the Website.
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"Account" means A registered user account created through our authentication system to access personalised features of the Website.
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"Personal Data" means Any data relating to an identified or identifiable natural person, as defined under the Digital Personal Data Protection Act, 2023 (India), UK GDPR, and CCPA.
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"Consultation" means A professional advisory session booked through the Website or via direct communication with OES representatives.
Section 3
Eligibility
To use our Services, you must meet the following eligibility criteria:
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You must be at least 18 years of age, or the age of legal majority in your jurisdiction, whichever is higher.
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You must be competent to enter into a contract as defined under Sections 11 and 12 of the Indian Contract Act, 1872 — i.e., you must be of sound mind, not disqualified from contracting by any law, and not a minor.
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If you are accessing our Services on behalf of an organisation, you represent and warrant that you have the authority to bind such organisation to these Terms.
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You must provide accurate, current, and complete information during registration and while using our Services.
By using our Services, you represent and warrant that you meet all the eligibility requirements stated herein.
Section 4
Description of Services
Outlook Edu Services provides professional visa consultancy and educational advisory services, including but not limited to:
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Student Visa application guidance and document preparation
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Visit Visa application assistance and advisory
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University and course selection counseling
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Application review, documentation support, and interview preparation
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Consultation booking (in-person and remote)
⚠️ Critical Disclaimer
OES provides advisory and consultancy services only. We are not a government agency, embassy, or consulate. We do not guarantee, promise, or warrant the approval of any visa application. Visa decisions are made solely by the concerned immigration authorities of the respective countries. Our fees are charged for the professional services rendered, irrespective of the outcome of any visa application.
Section 5
User Obligations & Responsibilities
As a User of our Services, you agree to:
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Provide truthful, accurate, and complete information in all forms, applications, and communications with OES.
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Not submit any forged, falsified, or fraudulent documents. OES shall not be held liable for any legal consequences arising from the submission of false or misleading information by you.
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Comply with all applicable laws, rules, and regulations of India, the destination country, and any transit countries.
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Not use the Website for any unlawful purpose or in any manner that could damage, disable, or impair the Website.
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Maintain the confidentiality of your account credentials and immediately notify OES of any unauthorised access or breach.
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Not attempt to reverse-engineer, decompile, or disassemble any part of the Website or its underlying software.
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Not scrape, harvest, or collect data from the Website through automated means.
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Not impersonate any person or entity or misrepresent your affiliation with any person or entity.
Section 6
Account Registration & Security
Certain features of our Website may require you to create an account. Our authentication system is powered by secure third-party infrastructure. By creating an account, you agree to:
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Provide accurate and current registration information.
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Maintain the security and confidentiality of your login credentials.
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Accept full responsibility for all activities that occur under your account.
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Immediately notify us at contact@outlookeduservices.com if you suspect any unauthorised use of your account.
We reserve the right to suspend or terminate your account at our sole discretion if we suspect a breach of these Terms, fraudulent activity, or violation of applicable law.
Section 7
Booking & Payment Terms
Consultation Bookings: You may book consultations through our Website or by contacting us directly. Booking a consultation constitutes your acceptance of these Terms and any additional terms disclosed at the time of booking.
Fees: All fees for our services are quoted in Indian Rupees (INR) unless otherwise specified. Fees are for professional consultancy services rendered and are not contingent upon the outcome of any visa application.
Payment: Payment terms, methods, and schedules will be communicated at the time of engagement. All payments are due as per the agreed schedule.
Refund Policy: Refunds, if applicable, shall be governed by our refund policy as communicated at the time of engagement. Service fees for work already performed are generally non-refundable. Any refund shall be processed in accordance with the Consumer Protection Act, 2019 (India).
Cancellation: You may cancel a scheduled consultation by providing reasonable prior notice. Cancellation policies and any associated charges will be communicated at the time of booking.
Section 8
Intellectual Property Rights
All Content on the Website — including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, page layout, underlying code, and software — is the exclusive property of Outlook Edu Services or its licensors and is protected under the Copyright Act, 1957 (India), Trademarks Act, 1999 (India), and applicable international intellectual property laws.
You may not, without our prior written consent:
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Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or its Content.
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Use our trademarks, service marks, or brand name in any manner that could cause confusion or imply endorsement.
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Create derivative works based on the Website or its Content.
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Remove, alter, or obscure any copyright, trademark, or other proprietary notices.
Section 9
Disclaimer of Warranties
To the maximum extent permitted by applicable law, including but not limited to the Consumer Protection Act, 2019 (India), the UK Consumer Rights Act, 2015, and applicable US federal and state laws:
THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
Without limiting the foregoing, OES does not warrant that:
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Any visa application will be approved or processed within a specific timeframe.
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The Website will be uninterrupted, error-free, secure, or free from viruses or harmful components.
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Information provided on the Website is complete, accurate, or up-to-date at all times.
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The results obtained from using our Services will meet your specific requirements or expectations.
Section 10
Limitation of Liability
To the maximum extent permitted by applicable law:
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OES, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses.
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OES shall not be liable for any damages arising from visa refusal, delay in visa processing, change in immigration policies, or actions of embassies, consulates, or government authorities.
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OES shall not be liable for any damages resulting from your failure to provide accurate information, submission of forged documents, or non-compliance with immigration requirements.
Liability Cap:In no event shall OES's total aggregate liability to you for all claims arising out of or related to these Terms or the Services exceed the total amount of fees paid by you to OES in the six (6) months immediately preceding the event giving rise to such liability, or INR 10,000 (Indian Rupees Ten Thousand), whichever is higher.
Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law, including the Consumer Protection Act, 2019 (India).
Section 11
Indemnification
You agree to defend, indemnify, and hold harmless Outlook Edu Services, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:
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Your use of or access to the Website or Services.
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Your violation of these Terms.
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Your violation of any applicable law, rule, or regulation.
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Your submission of false, misleading, or fraudulent information or documents.
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Any claim that your actions caused damage to a third party.
Section 12
Privacy
Your use of our Website and Services is also governed by our Privacy Policy, which details how we collect, use, store, protect, and disclose your personal data.
Our Privacy Policy is incorporated into these Terms by reference. By using our Website or Services, you consent to the collection and use of your information as described in our Privacy Policy, in compliance with:
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Digital Personal Data Protection Act, 2023 (India)
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Information Technology Act, 2000 and IT Rules, 2011 (India)
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UK General Data Protection Regulation (UK GDPR)
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California Consumer Privacy Act (CCPA/CPRA, USA)
Section 13
Third-Party Links & Services
Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by OES. These may include university websites, embassy portals, payment gateways, and social media platforms.
OES has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that OES shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
Section 14
Analytics & Tracking Disclosure
We use analytics and tracking technologies on our Website to understand how visitors interact with our platform and to improve our Services. These include:
Google Analytics
Provided by Google LLC (USA). Collects anonymised usage data including pages visited, session duration, traffic sources, and device information. IP anonymisation is enabled. Data may be transferred to servers in the United States. Governed by Google's Privacy Policy and Data Processing Terms.
Meta Pixel (Facebook Pixel)
Provided by Meta Platforms Inc. (USA). Used for conversion tracking, audience building, and remarketing. Collects data about page interactions and may be used to serve targeted advertisements. Data may be transferred to the United States.
Vercel Analytics & Speed Insights
Used to monitor website performance, page load times, and user experience metrics. Privacy-focused with minimal data collection.
By using our Website, you consent to the use of these technologies. A cookie consent mechanism will be implemented to allow you to manage your preferences. For more details, please refer to our Privacy Policy.
Section 15
Modifications to Terms
OES reserves the right to modify, amend, or update these Terms at any time, at our sole discretion. Changes will be effective immediately upon posting of the revised Terms on the Website.
We will indicate the date of the last revision at the top of this page. For material changes, we may also provide additional notice (such as a banner on our Website or an email notification) at our discretion.
Your continued use of the Website or Services after the posting of revised Terms constitutes your acceptance of such changes. If you do not agree to the modified Terms, you must cease using the Website and Services immediately.
Section 16
Termination
By OES: We may terminate or suspend your access to our Website and Services, without prior notice or liability, for any reason, including but not limited to your breach of these Terms. Upon termination, your right to use the Website and Services will immediately cease.
By You: You may terminate your relationship with OES by ceasing to use our Website and Services and, if applicable, by deleting your account. Termination does not relieve you of any obligations incurred prior to termination, including payment of fees for services already rendered.
Survival: Sections relating to Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and any other provisions that by their nature should survive termination, shall survive the termination of these Terms.
Section 17
Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
The applicable laws include, but are not limited to:
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Indian Contract Act, 1872
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Information Technology Act, 2000 and IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
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Consumer Protection Act, 2019
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Digital Personal Data Protection Act, 2023
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Copyright Act, 1957 and Trademarks Act, 1999
Exclusive Jurisdiction: Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts situated in Hyderabad, Telangana, India.
For Users located in the United Kingdom, this clause shall not affect any mandatory consumer protection rights available under UK law. For Users located in the United States, this clause shall not affect any mandatory consumer rights under applicable state law, including the California Consumer Privacy Act.
Section 18
Dispute Resolution
Informal Resolution (Mandatory First Step): Before filing any formal dispute or legal proceeding, you agree to first contact OES at contact@outlookeduservices.com and attempt to resolve the dispute informally within thirty (30) days.
Mediation: If the dispute cannot be resolved informally, both parties agree to attempt mediation before a mutually agreed mediator in Hyderabad, India, before initiating any court proceedings.
Litigation: If mediation fails, any unresolved disputes shall be submitted to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India, in accordance with the Code of Civil Procedure, 1908 and other applicable laws.
This dispute resolution clause is governed by the Arbitration and Conciliation Act, 1996 (India) where applicable.
Section 19
Force Majeure
OES shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:
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Natural disasters, epidemics, pandemics, or acts of God
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War, terrorism, riots, civil unrest, or armed conflict
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Government sanctions, embargoes, or trade restrictions
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Changes in immigration laws, visa policies, or government regulations
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Closure or delays by embassies, consulates, or government offices
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Internet or telecommunications failures, cyber-attacks
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Strikes, lockouts, or labour disputes
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Power failures or equipment malfunctions
Section 20
Severability
If any provision of these Terms is held to be unenforceable, invalid, or illegal by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, valid, and legal, while preserving its original intent. If modification is not possible, such provision shall be severed from these Terms.
The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.
Section 21
Entire Agreement
These Terms, together with our Privacy Policy and any additional terms or policies referenced herein or communicated at the time of engagement, constitute the entire agreement between you and Outlook Edu Services regarding the use of our Website and Services.
These Terms supersede all prior or contemporaneous communications, proposals, and representations, whether electronic, oral, or written, between you and OES with respect to the Website and Services.
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
Section 22
Contact Information
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us:
Company
Outlook Edu Services
Address
Unit A Floor, Ahmed Mansion, 2, Santosh Nagar Main Rd,
opposite Pillar Number 60, Central Excise Colony,
New Santoshnagar, Santosh Nagar, Hyderabad,
Telangana 500059, India